Which of the following is considered a non-verbal communication tool?

• A. Verbal promises
• B. Written agreements
• C. Eye contact
• D. Formal meetings

Answer: (C)

Eye contact is a powerful non-verbal communication tool that conveys a range of messages including attention, understanding, and engagement. It can establish a sense of connection and rapport between individuals, influencing the dynamics of interaction significantly. In therapeutic and crisis intervention contexts, maintaining appropriate eye contact can help build trust and facilitate open communication.

In contrast, verbal promises and written agreements involve explicit forms of communication that rely on spoken or written words to convey meaning. Formal meetings are structured interactions typically characterized by spoken dialogue and organized communication rather than the subtle, often instinctive cues that non-verbal communication entails. Therefore, eye contact stands out as a distinct element of non-verbal communication that plays a crucial role in effectively conveying feelings and attitudes in therapeutic settings.