Which of the following describes a productive way to handle conflicts and negotiations?

• A. Encouraging rigid expectations
• B. Focusing solely on punishment
• C. Offering choices and discussing past positive decisions
• D. Maintaining a strict hierarchical approach

Answer: (C)

Offering choices and discussing past positive decisions represents a productive way to handle conflicts and negotiations because it emphasizes collaboration and empowerment. This approach encourages individuals to take an active role in the resolution process by considering various options, which can lead to greater buy-in and commitment to the agreed-upon solution.

By referencing past positive decisions, it reinforces the idea that effective outcomes are possible and can serve as a model for current negotiations. This strategy fosters a constructive dialogue and helps to build trust among the parties involved, which is essential for resolving conflicts successfully.

In contrast, encouraging rigid expectations, focusing solely on punishment, and maintaining a strict hierarchical approach tend to stifle communication, create resistance, and may escalate conflicts rather than resolve them. These methods often lead to a more adversarial dynamic, which is not conducive to finding mutually beneficial solutions.