During a crisis, what is a recommended action for staff?

• A. To maintain a calm and composed demeanor
• B. To shout commands to assert control
• C. To avoid interaction with the young person
• D. To display frustration openly

Answer: (A)

Maintaining a calm and composed demeanor during a crisis is essential for several reasons. Firstly, a calm presence helps to de-escalate the situation by providing a sense of stability and reassurance to the individual in crisis. When staff exhibit calmness, it can positively influence the emotions of the young person, reducing their anxiety and emotional turmoil. This approach fosters a safer environment, encourages open communication, and supports the young person in feeling understood and respected.

Remaining composed also allows staff to think clearly and make more effective decisions. In crisis situations, emotions can run high, and when staff display calmness, it contributes to a controlled environment, mitigating further escalation. This demeanor can create an opportunity for constructive dialogue, enabling staff to guide the young person towards resolution and support.

Conversely, displaying frustration or shouting commands can exacerbate the crisis, inducing fear or resistance in the young person. Avoiding interaction entirely can lead to feelings of isolation and neglect, complicating the situation further. Thus, the recommended action of maintaining calmness is critical for effective conflict resolution and fostering trust in the therapeutic relationship.